Privacy Policy

Effective Date: 05/08/2025
Company Name: shareAcall Limited
Registered Address: 16642987
ICO Registration Number: Available upon request

1. Introduction

At shareAcall, we are committed to protecting the privacy and confidentiality of our clients, their customers, and visitors to our website. We fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We may collect and process the following types of data:

Personal Identification Data: Name, address, email, phone number
Customer Interaction Data: Call recordings, emails, chat transcripts
Technical Data: IP address, browser type, operating system, cookies
Client Account Information: Billing details, service preferences

3. How We Use Your Information

We use your data to:

Deliver and manage our call centre services
Respond to enquiries and support requests
Train staff and improve service quality
Meet legal or regulatory requirements
Communicate updates, offers, or service changes (with consent)

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

Consent
Performance of a contract
Legal obligation
Legitimate interests (e.g., improving our services)

5. Data Sharing and Disclosure

We do not sell or rent your data. We may share data with:

Service providers or partners assisting with service delivery
Law enforcement or regulatory bodies when legally required
Our professional advisers (e.g. legal or accounting support)

All third-party partners are required to comply with data protection laws and maintain confidentiality.

6. Data Storage and Retention

Data is stored securely on UK-based or GDPR-compliant servers. We retain data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Security of Your Data

We use appropriate technical and organisational measures to protect personal data, including:

Encrypted storage and communication
Access controls and staff training
Regular audits and updates to security protocols

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to processing or request restriction
Data portability
Withdraw consent at any time
Lodge a complaint with the ICO

To exercise your rights, please contact us at: hello@shareacall.co.uk

9. Cookies

Our website uses cookies to enhance user experience and gather anonymous traffic data. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Data Protection Officer
Mr Andrew Batts
hello@shareacall.co.uk
0800 654 6777